FAQ

We do provide samples. For small - batch orders, due to various expenses involved such as production costs and logistics, we are unable to offer free samples and a certain fee will be charged. However, if your order reaches a bulk scale, in order to better facilitate cooperation, we can provide samples free of charge to help you more comprehensively evaluate the product quality and applicability.

Generally, OEM parts are acceptable.

Yes, we provide detailed and professional installation manuals. In addition, we also offer inspection reports and other relevant documents. These materials are designed to ensure that you can install our hazardous chemical safety cabinets correctly and safely. If you have any questions during the installation process, our technical support team is always ready to assist you.

Our hazardous chemical safety cabinets are mainly used in places like universities, research institutes, and chemical plants. The users are typically students, teachers, professors, and workers. Generally, the age range of the users is 18 years old and above, as handling hazardous chemicals requires a certain level of maturity and knowledge, which is more likely to be possessed by individuals 18 years old and older.

If a malfunction occurs due to product quality issues and parts need to be replaced, we will provide spare parts free of charge. During the warranty period, for malfunctions caused by non - human factors, we also offer free replacement of parts. However, if the product is out of the warranty period, spare parts will be charged at the market price.